Complaints Procedure

Our Complaints procedure

We are committed to providing a high-quality legal service to all our clients.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please contact us with the details.

Our Complaints procedure

If you are unhappy about any aspect of the service you have received, please contact Iram Anwar, Principal Solicitor.

  1. We will send you a letter acknowledging receipt of your complaint within five working days of receiving it, enclosing a copy of this procedure.
  2. We will then investigate your complaint. This will normally involve passing your complaint to the manager of that department, who will review your matter file and speak to the member of staff who acted for you. Our Principal Solicitor will be made aware of your complaint and all future correspondence will be directed through her, Iram Anwar.  For correspondence purposes, Iram Anwar’s details are as follows:

Iram Anwar
Harrison Bryce Solicitors
Alexandra Court
Carrs Road

Tel: 0161 771 2432
Fax:0161 771 2433;

3. Iram Anwar will send you a written reply to your complaint, including her suggestions for resolving the matter, within 15 working days of sending you the acknowledgement letter.

4. If you are still not satisfied, you can then contact the Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ about your complaint. Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final decision on your complaint but for further information, you should contact the Legal Ombudsman tel.: 0300 555 0333, email:

If we have to change any of the timescales above, we will let you know and explain why.