Terms and Conditions

1.1 Definitions

In these Terms and Conditions, unless the context otherwise requires:

• "We", "us", "our" refers to Harrison Bryce Limited (Company Number 08203101), trading as Harrison Bryce Solicitors
• "You", "your" refers to the user, visitor, or client accessing our website or services
• "Website" refers to harrisonbryce.com and all associated pages
• "Services" refers to legal services provided by Harrison Bryce Solicitors
• "Client" refers to any person or entity who instructs us to provide legal services
• "Terms" refers to these Terms and Conditions

2.1 By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

2.2 If you do not agree with any part of these Terms, you should not use our website or services.

2.3 These Terms apply in addition to any separate client care letter or engagement letter we may provide to you.

3.1 Scope of Services

Harrison Bryce Solicitors provides legal services in the following areas:

• Personal Injury Claims
• Road Traffic Accident Claims
• Criminal Injury Compensation Claims
• Data Breach Compensation Claims
• Medical Negligence Claims
• Military Personnel Claims
• Housing Disrepair Claims
• Debt Recovery Services
• Public Place Accident Claims

3.2 No Legal Advice via Website

Information provided on our website is for general guidance only and does not constitute legal advice. You should not rely on website content as a substitute for professional legal advice specific to your circumstances.

3.3 Establishing Client Relationship

A formal client-solicitor relationship is only established when:

• We have confirmed in writing that we will act for you
• You have accepted our terms of engagement
• We have completed necessary identity and conflict checks

4.1 Client Care

When you instruct us, we will provide you with a client care letter detailing:

• The scope of work we will undertake
• The solicitor responsible for your matter
• Our fees and billing arrangements
• Your rights and responsibilities
• Our complaints procedure

4.2 Identity Verification

Under Money Laundering Regulations, we are required to verify the identity of our clients. We may request:

• Proof of identity (passport, driving licence)
• Proof of address (utility bill, bank statement)
• Additional documentation as required by law

4.3 Conflicts of Interest

We will check for conflicts of interest before accepting instructions. If a conflict arises during your matter, we will inform you immediately and advise on the appropriate course of action.

5.1 Fee Structures

We offer various fee arrangements depending on the type of matter:

• No Win No Fee (Conditional Fee Agreement) - Available for many personal injury, data breach, and housing disrepair claims
• Fixed Fee - A set price for specific services
• Hourly Rate - Charged based on time spent on your matter
• Contingency Fee - A percentage of recovered amounts (for debt recovery)

5.2 Disbursements

Disbursements are costs related to your matter that are payable to third parties, such as court fees, expert fees, and search fees. These will be explained in your client care letter.

5.3 VAT

All fees are subject to VAT at the current rate unless otherwise stated.

5.4 Payment Terms

Payment terms will be set out in your engagement letter. Generally:

• Invoices are payable within 14 days unless otherwise agreed
• We may request payment on account for disbursements
• Interest may be charged on late payments

6.1 What is No Win No Fee?

A Conditional Fee Agreement (CFA) means you only pay our legal fees if your claim is successful. If you lose, you pay nothing for our services.

6.2 Success Fee

If your claim is successful, we will deduct a success fee (capped at 25% of damages for personal injury claims, as per legislation) from your compensation. This will be clearly explained before you sign the agreement.

6.3 After the Event Insurance

We may recommend After the Event (ATE) insurance to protect you against the risk of paying the opponent's costs if you lose. The premium for this insurance may be deducted from your compensation if you win.

6.4 What You Receive

You will receive 100% of your compensation minus:

• Our agreed success fee (if applicable)
• Any insurance premium (if applicable)
• Any other deductions as agreed in your CFA

7.1 Acceptable Use

You agree to use our website only for lawful purposes. You must not:

• Use the website in any way that breaches applicable laws or regulations
• Transmit any unsolicited or unauthorized advertising or promotional material
• Introduce viruses, trojans, worms, or other malicious code
• Attempt to gain unauthorized access to our systems
• Copy, reproduce, or redistribute content without permission

7.2 Website Availability

We aim to keep our website available at all times, but we do not guarantee uninterrupted access. We may suspend or withdraw access temporarily without notice for maintenance or updates.

7.3 Accuracy of Information

While we strive to ensure website content is accurate and up to date, we cannot guarantee its completeness or accuracy. Legal information may change, and you should not rely solely on website content for legal decisions.

7.4 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of external sites.

8.1 Ownership

All content on this website, including text, graphics, logos, images, and software, is the property of Harrison Bryce Solicitors or our licensors and is protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

You may view and print pages from the website for personal, non-commercial use only. You may not:

• Modify or copy materials without permission
• Use content for commercial purposes
• Remove copyright or proprietary notices
• Transfer materials to another person or website

9.1 Website Use

To the fullest extent permitted by law, we exclude all liability for any loss or damage arising from your use of our website, including but not limited to:

• Loss of data or corruption of data
• Loss of profits or business opportunities
• Indirect or consequential losses

9.2 Professional Services

Our liability for professional services is governed by separate engagement terms and our professional indemnity insurance.

9.3 Consumer Rights

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded by law

10.1 Data Protection Compliance

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

10.2 How We Use Your Data

We collect and process personal data to:

• Provide legal services to you
• Communicate with you about your matter
• Comply with legal and regulatory obligations
• Improve our services and website

10.3 Privacy Policy

For detailed information about how we collect, use, and protect your personal data, please see our separate Privacy Policy.

10.4 Your Rights

Under data protection law, you have rights including:

• Right to access your personal data
• Right to correct inaccurate data
• Right to erasure in certain circumstances
• Right to restrict processing
• Right to data portability
• Right to object to processing

11.1 Our Commitment

We are committed to providing high-quality legal services. If you are unhappy with any aspect of our service, we encourage you to let us know.

11.2 How to Complain

If you wish to make a complaint, please:

• Contact the solicitor handling your matter in the first instance
• If unresolved, write to our Complaints Manager at: info@harrisonbryce.com
• Provide full details of your complaint and what you would like us to do

11.3 Our Response

We will:

• Acknowledge your complaint within 7 days
• Investigate the matter thoroughly
• Provide a full response within 28 days (or explain if more time is needed)
• Work with you to resolve the issue

11.4 Legal Ombudsman

If you remain dissatisfied after our internal complaints process, you may refer your complaint to the Legal Ombudsman:

• Website: www.legalombudsman.org.uk
• Email: enquiries@legalombudsman.org.uk
• Phone: 0300 555 0333
• Address: PO Box 6167, Slough, SL1 0EH

You must usually refer a complaint to the Legal Ombudsman within six months of receiving our final response and within one year from the date of the act or omission complained about.

12.1 Regulatory Body

Harrison Bryce Solicitors is authorized and regulated by the Solicitors Regulation Authority (SRA).

• SRA Number: [Insert SRA number]
• SRA Website: www.sra.org.uk

12.2 Professional Conduct

We adhere to the SRA Standards and Regulations, including:

• SRA Principles
• SRA Code of Conduct for Solicitors, RELs and RFLs
• SRA Code of Conduct for Firms

12.3 Professional Indemnity Insurance

We maintain professional indemnity insurance as required by the SRA. Details are available upon request.

13.1 We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website.

13.2 We will indicate the date of the last update at the top of this page.

13.3 Your continued use of the website after changes are posted constitutes acceptance of the modified Terms.

13.4 We recommend checking this page periodically for updates.

14.1 These Terms and Conditions are governed by the laws of England and Wales.

14.2 Any disputes arising from these Terms or your use of our website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14.3 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

If you have any questions about these Terms and Conditions, please contact us: